Source: Tech – South China Morning Post[Sponsored article]
Have you ever felt frustrated while calling a bank’s customer service hotline, as you listen to long lists of instructions and press multiple keys to get what you need? Imagine if instead, you were given the information you wanted as soon as you entered the system, as if it had read your mind. It may sound like a stretch, but this is exactly what DBS is now doing.
Ajay Mathur, managing director and head of the consumer banking group and wealth management at DBS Bank (Hong…Read More